We guarantee our jewelry 100% against manufacturer's defects. If your jewelry breaks we will replace it at our discretion up to six months after purchase. Please be aware that fine jewelry is fragile; treat it with the utmost care to ensure longevity. Please see our jewelry care section for more information on how to best care for your new treasures.

All jewelry, with the exception of very specific pure metals, will tarnish over time. This is natural, and simply a result of the materials interacting with moisture in the environment. As such, this is not covered in our return or exchange policy. You can prevent tarnishing by keeping your jewelry stored away from any water sources, or natural materials like plants that may trap moisture. Anti-tarnish strips are easily purchased and may help prevent this issue as well. Beyond keeping your jewelry dry and out of the sun, you can also help prevent tarnishing by wearing gloves when handling (particularly for studios).

For gold plated jewelry, please be advised that some hair and body products can affect the plating as well as salt water, salty/acidic air and rain, chlorine, any harsh chemicals or jewelry cleaners. Avoid direct contact with other metals and never sleep, shower, swim, or work out with your fine jewelry on.

We do not recommend placing the indicator strip inside the sterile bag when using an autoclave due to a risk of discoloring the gold jewelry.

If the gold becomes discolored after being autoclaved, please try the following. (Be sure to wear gloves while handling chemical solutions!):

1. Place jewelry in a plastic vessel or jar and let soak in hard surface disinfectant for 30 - 45 minutes. PLEASE NOTE: This process may also remove any intended patina or black detailing from the original design.
2. Remove jewelry from the liquid solution and scrub with soft bristled brush.
3. Dry the jewelry off before using a Micro-Abrasive Polishing Pad.
4. Shine and polish the jewelry using a polishing cloth intended for gold jewelry.

Due to high demand for our handmade jewelry, and our commitment to slow fashion, there may be times when your favorite piece is out of stock. We highly recommend pre-ordering to ensure you receive your coveted pieces, as we often sell out before our shipments even arrive here at Maya HQ. To pre-order, select the item like usual when shopping and check out like you normally would. Average wait time for requested items is 4-8 weeks, and we will contact you with delivery date once the order is placed. Please feel free to email us at info@mayajewelry.com to get information on delivery before placing your order.

We are committed to supplying you with the highest quality jewelry that you can get your paws on. Making sure each pair is a beautiful match and is exquisitely polished takes some time and a few of us checking everything more than a couple of times. We are extremely proud of our artisans and the quality of pieces we create together. We view our jewelry as works of handcrafted art, each unique in its own way. With it being hand made, some variations in sizing may occur within .5-1mm of their gauge. In the event you happen to come across a pair that you think isn't up to high standards of quality please follow the directions below in the exchange and returns section so we can make sure you are delighted.

All of our opals are Coober Pedy Australian Opals. Each stone is hand-picked for its brilliance and flash, making each stone individual and unique. Please note that each genuine stone is distinctive in appearance and may vary in color or striations.

Please be aware that opals are soft stones and can scratch or break easily with improper care. Opals are not suitable for autoclave or ultrasonic cleaning as they can crack or experience water penetration.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay on all online orders.

We respect you and your privacy. Therefore, we never share nor sell your personal information to any third parties. Any information collected through our site is intended to be used for transactions and communications with Maya only. Your personal information is secured via SSL. You can always confirm your connection with our website is secure by viewing the lock icon in the address bar of your browser.

Click here for Shipping details.

We are happy to offer FREE domestic shipping via USPS for all orders.  Expedited and international shipping is also available, see details below.

In-stock orders will be sent out the same day whenever possible if placed before 3 pm PST M-F.

If any pieces of your order are marked as a pre- order, we will email you with an estimated delivery date as soon as possible.

DOMESTIC SHIPPING

USPS First-Class Mail: FREE on all domestic orders. Delivery within 3-5 business days on average, with tracking and delivery confirmation.

USPS Priority Mail: $10 flat rate. Delivery within 2-3 business days on average, with tracking and delivery confirmation.

USPS Express: $38 flat rate.  Delivery within 1-3 business days on average, with tracking and delivery confirmation.

UPS Express: Rates will vary depending on service selected and are calculated based on shipping address.

INTERNATIONAL SHIPPING

USPS Priority Mail International: $37 flat rate to Canada, $48 flat rate to all other countries. Delivery within 7-10 business days on average, with tracking and delivery confirmation.

UPS/ DHL International: Rates will vary and are calculated based on shipping address. Delivery within 3-5 business days on average, with tracking and delivery confirmation. We highly recommend this option as it the most reliable and efficient for international orders.

Local duties and taxes: Please be advised that you are responsible for any additional fees which your local postal service charges upon arrival.

It depends on where you are. Domestic orders will take 1-7 business days to arrive depending on the shipping method you select. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shop Gift Cards HERE.

Please visit our Returns and Exchanges HERE.

Purchased the wrong item, or changed your mind and need to exchange the item for another or return for a refund? No problem! As long as the item is unworn, in its original heat sealed packaging and within 2 weeks of receiving, we can take it back.

Please visit our Returns and Exchanges HERE.

Your favorite Maya piece has broken! Oh no! As long as it's within our 6 months manufacturer's warranty we will replace it, no charge, as a one time courtesy.

Please visit our Returns and Exchanges HERE.