We are no longer accepting new orders, repairs, or returns. If you have a pending pre-order, it will ship on the date listed on your invoice unless you were contacted directly by email with an updated ship date. Although our phone line has been deactivated, you may reach us by email at info@mayajewelry.com. Please note that I am now working solo and checking emails only a few times per week. I appreciate your patience with any pending inquiries. We are unable to assist with requests related to new orders, returns, or repairs. Emails requesting these services will not receive a response. Thank you for 19 years of incredible support..